Support

We read every message.

Small team. Real humans. Most answers within one or two business days.

Best way to reach us

[email protected]

Tell us what happened in your own words. Screenshots welcome — we'll figure out the rest from there.

Email support
Common questions

Quick answers, before you write.

How do I delete my account?

In the app: Settings → Account → Delete account. Everything you've logged is removed from our backend within 30 days. You can also email us and we'll do it for you.

Can I export my data?

Yes — Settings → Account → Export data. You'll get a portable file with your logs and any photos you've uploaded.

Does Tonic work without GLP-1?

Yes. Many people use Tonic before they ever start medication. The dose tracker stays out of the way until you turn it on.

How does Apple Health work?

Tonic reads what you choose to share — weight, activity, nutrition, workouts — and can write weight and water back. You decide every data type, one at a time, in iOS Settings → Privacy & Security → Health → Tonic.

Is my data sold or shared?

Never sold, and your health data is never shared with advertisers. The app shows no ads. If you allow tracking when iOS asks, we share a device identifier and basic app events — never your health data — with AppsFlyer to measure our own ad campaigns across channels like Apple Ads and TikTok. The Privacy Policy has the full picture.

I have a bug, or an idea

Email us with what you saw or what you wish existed. We read everything, and feature ideas from real users have shipped before.

Privacy

For data, GDPR, deletion, or export requests, see the Privacy Policy.

The company

Tonic is made by Prisma Labs, registered in the Netherlands (KVK 99547368), Maerten van Heemskerckstraat 65, 2021ZH Haarlem.